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Customer Testimonials

The following customer testimonials have been taken from independent review sites. If you would like to add a testimonial of our company, please let us know.


Review by artgroupie
 
Standard of service - ordering
Quality of retailer website
Standard of service - items in stock
Quality of sales service and warranty
Recommend Store Yes
I really enjoyed my purchasing experience with appliance warehouse. very friendly and efficient -they even got me an earlier delivery and kept me informed about time slots. The delivery guys brought my washer-dryer up four flights of stairs without complaint AND were friendly. helpful and quick to install and test before leaving with my old machine. Highly recommended. Thank you!
This review was posted on Pricerunner.

Review by Lungfish
 
Standard of service - ordering
Quality of retailer website
Standard of service - items in stock
Quality of sales service and warranty
Recommend Store Yes
Simply can't fault the Appliance Warehouse.
They easily had the best price (AEG L16850 Washer/Dryer).
The service was friendly and very helpful.
Delivery was also good stating a 3 hour window plus a call 30 mins before delivery.
Will use again and would strongly recommend
This review was posted on Pricerunner.

Review by bofus
 
Standard of service - ordering
Quality of retailer website
Standard of service - items in stock
Quality of sales service and warranty
Recommend Store Yes
Whilst I do not normally feel the need to write reviews....even for bad service! Today I have received genuinely excellent customer service that deserves a review.
I purchased an AEG Washer Dryer in November 09 (TAW were the cheapest online and gave a free 5yr warranty). A couple of weeksago it died completely. The local service force agent appeared within a hour of making the call. diagnosing a control board fault. After waiting for parts and then an engineers visit (10 days). they failed to cure the fault due to an unconfigured component. I called TAW and my call was answered by Maggie. I explained the issue and was promised a call back. 30 mins later. I got the call from Maggie that the machine would be exchanged by Electrolux (AEG) for a new one. The distribution centre called the next day. Delivery/Uplift was 2 working days later. ExpertLogistics. delivered on time today. installed new machine and recovered old unit. All in all...superb.
Why can't all companies work this way
This review was posted on Pricerunner.

Review by arnolds
 
Standard of service - ordering
Quality of retailer website
Standard of service - items in stock
Quality of sales service and warranty
Recommend Store Yes
I ordered a hob from The Appliance Warehouse (TAW) and they called back to say that it was out of stock. with a long delay tosupply. They recommended a similar. cheaper model. with quick delivery.
Delivery times for the hob and a cooker hood were notified by email and text. and came in as promised.
The hob had the instruction booklet missing. but within a day of my email. they replied with an attached PDF. hard copy firstclass post.
TAW is efficient. and the staff are very pleasant to deal with.
Strongly recommended.
This review was posted on Pricerunner.

Review by JOEFOCUS26
 
Standard of service - ordering
Quality of retailer website
Standard of service - items in stock
Quality of sales service and warranty
Recommend Store Yes
I BOUGHT A FRIDGE FREEZER DIRECT FROM THE STORE IN THE TOWN CENTRE. WITHIN AN HOUR OR TWO OF LEAVING THE SHOP I GOT A TEXT AND E MAIL CONFIRMING DELIVERY ON FRIDAY BETWEEN 8AM AND 6PM. AND THAT WE WOULD GET A TEXT AND E MAIL ON THURSDAY BETWEEN 3 AND 5 GIVING ME A MORE SPECIFIC 4 HOUR SLOT FOR FRIDAY.I GOT THE TEXT AS STATED GIVING A 4 HOUR SLOT BETWEEN 11 AM AND 3 PM.
AT 11.30 I GOT A CALL FROM THE DRIVER SAYING HE WOULD BE HALF AN HOUR. AND THEY WERE. I UNWRAPPED IT AFTER THEY WERE GONE AND FOUND A BIG DENT IN THE SIDE. I CALLED THE DRIVER AND HE ARRANGED FOR HEAD OFFICE TO CALL ME. THEY CALLED WITHIN 5 MINS TO CONFIRM MY PROBLEM AND THEN CALLED BACK 5 MINS LATER TO ADVISE A NEW ONE WOULD BE DELIVERED THE SAME DAY. THEY DID THIS WITHIN 2 HOURS. WOULD I RECCOMEND THIS COMPANY? HELL YES. IVE NEVER HAD SUCH GOOD SERVICE FROM ANY COMPANY LET ALONE A DOMESTIC APPLIANCE STORE.SERVICE LIKE THIS IS RESIDUE TO A BYGONE AGE. KEEP IT UP GUYS.
This review was posted on Pricerunner.

Review by wales
 
Standard of service - ordering
Quality of retailer website
Standard of service - items in stock
Quality of sales service and warranty
Recommend Store Yes
I ordered 3 appliances from here. one not in stock. but was phoned almost straight away to tell me this so I could choose an alternative. Oven needed a small repair due to it being an ex display model but this was carried out quickly and effeciently by a BOSCH engineer. Staff very good and helpful. I would use this company again. I also had to return a hob as I made a mistake and ordered one too big and this was carried out with no hassle. Very impressed. Decent customer service for a change!
This review was posted on Pricerunner.

Review by Anonymous
 
Ease of Ordering
Availability
On-Time Delivery
Customer Care
Recommend Store Yes
A good selection of items and the Washing Machine I eventually chose was considerably cheaper than in some of the main stream stores.
Ordering was very easy with confirmation emails detailing order and explaining what would happen with regards to delivery.
A text message is received the day before indicating a 4 hour time slot for delivery, this is also confirmed by email.
Delivery was on time. Do make sure if you use standard one person delivery that they are able to wheel the item in on a trolley, in other words they are going to struggle if there's more than couple of very small steps.
There was an incident with double payment being taken for this product, however they had spotted it straight away and when I rang them were very helpful with my account being recredited by the end of the day.
Would definitely use The Appliance Warehouse again. All in all a very smooth transaction.
This review was posted on Kelkoo.

Review by Georgina Thompson
 
Ease of Ordering
Availability
On-Time Delivery
Customer Care
Recommend Store Yes
I was initially very nervous about placing an order for so much money over the internet so read the previous reviews first and decided to place the order. Not only did I save alot of money but found that the website was easy to use and the customer service was excellent. There aren't many companies about nowadays that care about their customers needs but the appliance warehouse is definately one of them. I cannot recommend them enough. I would definitely recommend this company.
This review was posted on Kelkoo.

Review by Anonymous
 
Ease of Ordering
Availability
On-Time Delivery
Customer Care
Recommend Store Yes

The Bosch washing machine I originally ordered was out of stock which although I was a little dissappointed with, I was expecting it as I'd already had the same problem elsewhere. But a girl phoned me and offered an alternative AEG model which WAS in stock and came with a free five year guarantee.

Other than that, communications were excellent from beginning to end - given that the I'd already cancelled my order with another company after waiting 4 weeks and still nothing! I got a call the night before from the deliveries people with a PM timeslot, and the delivery guy also called me on his way to mine to give me a better indication of his arrival time - this was particularly useful to me as it meant not having to miss much time from work - and is something that isn't done often enough by online companies!

The price was similar on most sites, though I ended up with a different machine overall I got the extra bonus of the longer guarantee, so this company I would choose to use again.

This review was posted on Kelkoo.

Review by May Burry
 
Ease of Ordering
Availability
On-Time Delivery
Customer Care
Recommend Store Yes
Found Appliance Warehouse website easy to use.The product I was looking for was an AEG L16850 washer dryer. Appliance Warehouse provided the best price also that the reviews I read were really positive,so placed an order-received the goods within 36 hours-very impressive.Would use Appliance Warehouse again and recommend to friends and family this company.
This review was posted on Kelkoo.
     
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