 |
 |
 |
 |
|
 |
|
|
Scope
By placing an order on this website, you are agreeing to be bound by our terms and conditions of use, which are outlined in detail below. We would recommend that you print these terms and conditions prior to placing an order.
Should you have any query regarding any of these conditions, please contact us by using one of the methods at the foot of this page.
"www.theappliancewarhouse.co.uk" is the domain name for the online ordering presence of and administrated by The Appliance Warehouse Limited. These terms and conditions apply to this domain and any domain which may replace it, as well as any website operated by The Appliance Warehouse, regardless of domain name.
Personal Details and Data Protection
Any personal information that you provide to us when placing an order or requesting further information will be treated with strictest confidence. Your personal data will only be used for processing your order or dealing with any requests or contact made to The Appliance Warehouse. If you input personal information but do not confirm an order, personal information may still be stored on the site and may be retrieved upon your return to the page.
Personal data may be passed to third parties, such as suppliers, transport companies, manufacturers or couriers, but only in respect of processing your order or requests. An example of this is the use of your name and address by a courier company in the delivery of the product(s) you have purchased. In all cases whereby we are providing your personal data to a third party, we will only provide the information required by the company in adequately performing their function. No personal information will be passed to third parties for marketing purposes.
When providing us with personal data, please ensure that all information is correct. You are responsible for ensuring that you do not pass any false or misleading data to us. If you are passing information to us on behalf of another person, such as a friend or relative, you must ensure that you are authorised to do so and are doing so with the knowledge and upon the request of the person whose data you are providing.
This site uses cookies to make your ordering experience as user-friendly as possible.
If you do not wish to receive any future correspondence from us, either by email, telephone or post, following the completion of your order, please inform us in writing to the correspondence address at the bottom of the page.
Product Description, Imagery, Availability and Pricing
Whilst every effort has been made to ensure the accuracy of the product specification data and the reproduction of the product images, we are unable to accept responsibility for any mistakes or misrepresentations as a result of product data supplied by the manufacturer.
We take all reasonable care to ensure that pricing is correct at the time when it is entered into our website and will confirm this pricing upon acceptance of your order. If any pricing displayed on this site is incorrect, we shall inform you immediately and reject your order. You will then be requested to place a new order once our pricing has been amended.
We make every effort to ensure that any information regarding product availability is accurate. However, on occasions we may be unable to supply the product you have ordered either within the timescales quoted or at all. If the product is no longer available, we will always endeavour to find a suitable replacement and inform you of what this would be. We would only amend your order upon confirmation from you that this is your desire.
If your product cannot be supplied in the originally quoted timescales, we will inform you as to what we expect the new timescales to be. We would be unable to make any guarantees to you regarding the expected delivery timescales at this stage and will not be liable for any associated losses as a result of this delay. Should you wish to wait for the original product to be supplied, we will happily respond to any delivery update requests from you but these are only provided as an estimate and we can not be held to any of the estimated timescales.
Placing Orders
An order is confirmed by placing products into your shopping cart, proceeding to the checkout, inputting personal data and valid credit or debit card details and clicking the Process Order button. If you are placing an order by telephone, the order is confirmed by verbally supplying personal data and payment details and confirming that you wish to place an order. If you are placing the order in person, using the online ordering system, the order is confirmed by placing products into your shopping cart, proceeding to the checkout, inputting personal data and valid credit or debit card details and clicking the Process Order button or by verbally supplying personal data and payment details and confirming that you wish to place an order. Whether you place your order online, by telephone or in person, you will receive an email order confirmation to the email address that you supply to us. If no email address is provided, then written confirmation will be posted to you.
Payment
By placing an order with The Appliance Warehouse, you are consenting to us debiting from your credit or debit card the full value of the order. Any product for which full payment has not been received remains the property of The Appliance Warehouse Limited. Unauthorised cancelled payments will be treated as unpaid debts and will be recovered through the small claims court.
When paying by credit or debit card, we are required to verify the card details with your card issuer. In doing so, we will check that the card you have provided is registered to the address you have given as your billing address. If the address does not match, we may be unable to progress with the payment. This issue can be resolved by faxing a copy of your credit card statement to us on the following number: 01245 392800.
If you would like us to deliver your appliance to a different delivery address to the address that your card is registered to, then we shall need you to provide us with a faxed copy of your statement, showing your invoice address, the credit card number and a clear instruction authorising us to deliver your appliance(s) to an alternate address.
Cancellation Policy
You may cancel an order for any reason prior to receiving your goods. When doing so, we will refund any payment that you have made for these goods, in full.
You may cancel your order up to seven days after receipt of your goods and receive a full refund for the product. The goods must be returned, at your cost, to The Appliance Warehouse in the same condition that they were delivered to you. Upon satisfactory inspection of the goods, The Appliance Warehouse will issue a full refund. If the product has been removed from the packaging in which it was supplied, we may not be able to accept the return of these goods. If you have unpacked the product, please check with our customer care department prior to returning it to us. Should you return a product that has been unpacked, a fee may be charged to cover any losses associated with repackaging and restocking the product.
Where a product has been ordered “With Installation”, a call-out charge may be made under certain circumstances. If the order is cancelled when the engineer is at your home, the goods will be taken away by the engineer and a call-out charge will be made. If the order is cancelled on the day that the installation is due to take place, the call-out charge will still be made, as this will be a timeslot that has been allocated to an engineer and will not be possible to fill. To avoid the installation call-out charge, ensure that the cancellation has been confirmed by The Appliance Warehouse on the day prior to the booked date, at the latest.
The procedure for cancelling an order is as follows:
Firstly, inform us by telephone, stating your name, address, order number and the product that you wish to cancel.
This telephone call must be followed up in writing by email or post to the following address:
Sales Office
The Appliance Warehouse
42 Robjohns Road
Chelmsford
Essex
CM1 3DP
We would recommend that you send any letters by registered mail, or special delivery, as we can not be held responsible for any costs arising from the non-receipt of your cancellation letter.
Upon receipt of this email or letter, we shall confirm that your order has been cancelled by email to the email address that was used in your registration with our website. Where goods are to be returned to The Appliance Warehouse, the refund will only be made once the goods have been returned and satisfactorily inspected.
Faults or Damage
Faulty Products
If your appliance develops a fault within the first 28 days from receipt of the goods, please contact our customer care department to inform us of the fault. Please provide as much information as possible, stating the symptoms and any remedial action that you have already attempted. If you can also supply a product number and serial number, this will help to resolve the issue more quickly.
We will arrange a service call from the manufacturer’s service agents at their earliest convenience, under the terms of the product guarantee. If the engineer is unable to repair your appliance, then you will be offered the following options:
Replacement product: A new appliance will be supplied to you in replacement of the faulty machine. You will not incur any charges for the replacement of a faulty machine.
Refund in full: The machine will be collected from you at no expense to you. When the product has been received into one of our warehouses we will refund you in full by crediting the credit or debit card that you used when placing your order.
In either case, a service engineer must have visited your premises and verified the fault prior to any further action being taken. We are unable to accept any responsibility for any loss incurred by you as a result of product failure.
Damaged Products
Any claim in respect of damage must be dealt with by you immediately upon receipt of your goods.
When taking delivery of your order, you will be asked to sign for your goods. By signing the consignment note you are accepting the goods and any subsequent damage claim will be assumed to be your responsibility.
It is your responsibility to ensure that you have adequately checked for damage any product that is delivered to you prior to signing for the delivery. If the product has minor damaged and you wish to accept it anyway, please sign for the delivery. Once this has been signed for we are unable to accept any claim in respect of this damage and you are signing for the goods in the condition they have been delivered to you as being acceptable to you.
If the product has been damaged and you do not wish to accept delivery, then you must refuse the product immediately. At this point, please contact us and we will endeavour to supply a replacement product as quickly as possible.
If you have purchased a graded appliance from us, you may return the product to us at no cost to you by refusing the delivery. If you do not refuse the delivery, you may still return the product to us within seven days of receipt of your goods, at your own cost. Please see our Cancellation Policy for the conditions placed upon the return of your goods.
Law
All purchases placed on this website are contracts between you and The Appliance Warehouse Limited and are governed by English law and in any dispute you shall submit to the jurisdiction of the English courts.
Contacts and Company Information
If you have any comments regarding the content of our website, or any suggestions as to how we could improve our service, please feel free to contact us by email, telephone or post. Our contact details can be found at the bottom of this page.
For any sales queries, including product descriptions, pricing or general specifications, please contact us prior to placing an order. You can contact our Customer Care team using the contact details given below.
For any queries, comments or correspondence regarding an existing or completed order from The Appliance Warehouse please:
Call Customer Care on 08700 10 49 01 or email to customercare@theappliancewarehouse.co.uk.
Any correspondence by post (please state the department that you wish the letter to be directed to):
The Appliance Warehouse
42 Robjohns Road
Chelmsford
Essex
CM1 3DP
Telephone: 08700 10 49 01
Fax: 08701 34 66 91
The Appliance Warehouse Limited is a registered limited company. Registration Number: 4419476, Registered Office: 9 Decimus Park, Kingstanding Way, Tunbridge Wells, Kent, TN2 3GP. VAT Number: GB 799 3236 74.