How to Shop
Placing Orders
An order is placed by adding products into your shopping cart, proceeding to the checkout, inputting personal data and valid credit card details and clicking the Process Order button. If you are placing an order by telephone, the order is placed by verbally supplying personal data and payment details and confirming that you wish to place an order.
Whether you place your order online or by telephone you will receive a confirmation of the details of your order to the email address that you supply to us. This is an automated email and does not represent a confirmation of our acceptance of your order at this stage.
Payment
By placing an order on this website, you are consenting to us debiting from your credit or debit card the full value of the order. Any product for which payment has not been received remains the property of The Appliance Warehouse Limited. Unauthorised cancelled payments will be treated as unpaid debts and will be recovered through the small claims court.
When paying by credit or debit card, we are required to verify the card details with your card issuer. In doing so, we will check that the card you have provided is registered to the address you have given as your billing address. If the address does not match, we may be unable to progress with the payment. It may be possible to resolve this issue by providing us with information that would only be available to the registered card holder.
If you would like us to deliver your appliance to a different delivery address to the address that your card is registered to, then we will need to undertake a security check to ensure that the card holder has authorised the transaction. We may request from you the unique authorisation code provided by your card issuer for your transaction, to verify that you are the registered card holder. Alternatively, it may be necessary for us to send a security letter to the cardholder's registered address requesting authorisation to deliver to an alternate address. When this is required, we ensure that the letter is delivered to you in the quickest possible manner to minimise any disruption in the delivery of your order. We undertake these processes to reduce the opportunity for unauthorised card use on our site and to protect you and your card details as the card holder.
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